rysasahrialHandesk is an open-source Laravel-based help desk and lead management application designed to streamline customer support and sales processes. Developed by Revo Systems, Handesk offers a robust set of features tailored for businesses seeking efficient ticketing systems and lead tracking solutions.
Built on the Laravel PHP framework, Handesk provides seamless email integration, allowing automatic ticket creation and updates through email polling. Attachments sent via email are directly added to the corresponding tickets, ensuring all relevant information is centralized. The system supports real-time notifications via email and Slack, keeping teams informed about ticket statuses and updates.
Handesk’s API facilitates the creation, updating, and retrieval of tickets and leads, enabling integration with existing applications. The platform supports multiple teams and users, offering detailed reporting capabilities by team or individual user. Internal notes, ticket escalation, and merging functionalities enhance collaboration and efficiency within support teams.
Lead management is a core component of Handesk, featuring automatic subscription to MailChimp based on lead tags, task assignments with due dates, and daily task email reminders. The system also includes a roadmap module, allowing the creation of ideas from customer feedback or internal suggestions, which can be linked to repository managers for streamlined development tracking.
Handesk supports multilingual user interfaces, including English, Catalan, German, French, and Spanish, catering to a diverse user base. The platform’s ticket rating feature enables customers to provide feedback upon ticket resolution, contributing to continuous service improvement.
For developers, Handesk offers a PHP SDK available at handesk-php, simplifying integration and customization. Installation is straightforward using Composer, and the SDK provides methods for ticket and team management, aligning with Laravel’s service container for configuration.
Handesk is licensed under the MIT license, encouraging community contributions and modifications. Its comprehensive feature set and developer-friendly architecture make it an ideal choice for organizations seeking a customizable help desk and lead management solution.
